AO DAI LAMIA accepts returns for selected items within 30 days of delivery receipt. This page provides information on our return policies. While most items sold on AO DAI LAMIA adhere to our general return policies, some have different policies.
We always strive to ensure you have a positive shopping experience with us. However, we understand that sometimes you may need to return items. You have the right to cancel the purchase of most items within 14 days of receiving them. Additionally, you have statutory rights if goods are not as described, not fit for purpose, or not of satisfactory quality. To exercise your right to cancel, please visit our Returns Centre. For defective items, we ask customers to notify us and provide evidence within 7 days of receipt. The evidence must include:
– Unboxing video*
– Photos
sent to our support centre via support@aodailamia.com for further assistance. *Must have information to protect customer rights.* Please note that this return policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
Please note that each item must be returned in the same condition in which you received it. This means new items must be unused and undamaged. Used items must not show any additional signs of use or damage (such as stains or dirt) and must have their original tags attached. Due to hygiene and safety concerns, all items are inspected upon arrival and return. The same exclusions apply to our Returns Guarantee for the right to a refund. Therefore, the following products cannot be returned under the Returns Guarantee unless they are defective:
The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:
| QUESTIONS | STATUTORY RIGHTS | AO DAI LAMIA RETURNS POLICY |
| Return Period | 14 days | 30 days |
| Will I be refunded the cost of sending the item back if it is defective, damaged, or incorrect item? | Yes | Yes |
| Will I be refunded the cost of sending the item back if you return the product? | No | No |
| Refund of original delivery costs if defective? | Yes | Yes |
AO DAI LAMIA does not provide a return label. Customers are responsible for the return shipping costs and any additional expenses incurred during the return process, provided the items are in their original condition. You can return items using any shipping service available at your location. To ensure your return is processed correctly, please submit a request via the provided link and follow our policy, including providing the tracking code once the parcel has been dispatched.
Please note that any parcels not following our return instructions will be refused. AO DAI LAMIA cannot guarantee that your item will be found and returned or refunded, and no compensation will be given for incorrect items sent to AO DAI LAMIA. Therefore, ensure you have submitted a return request and received an approval email containing the return instructions.
We are not responsible for any items mistakenly returned to us. If we can locate such items (which is not always possible) and you wish to have them sent back to you, we may ask you to cover the delivery costs.
*Please be aware that all unidentified returned items will be at AO DAI LAMIAâs disposal after 30 days from the date of return arrival
We will not accept the return if we notice an unusual pattern or returns activity that does not comply with our Return Policy, or returning item(s) are different from the original return requests, or the items returned don’t match what you had ordered, then we might have to decline your parcel.
Under certain circumstances, we might have to deactivate your account and any associated accounts to prevent repeat unrightful actions and ensure fairness among our customers.
*If this happens to you and you think that the action was taken without your awareness or a mistake, please get in touch with Customer Service at support@aodailamia.com and we will be happy to discuss it with you.*
Under certain circumstances, your order may be undelivered and sent back/returned to the sender for the following reasons:
We will do our best to resolve the issue and provide you with appropriate support that complies with our policy. Depending on the specific case, you might need to pay a re-shipping fee and/or Import Duties & Customs. We will contact you once we are notified of the issue and provide you wit
*Please be aware that all Back to sender/Returned to sender items will be at AO DAI LAMIAâs disposal after 30 days from the date of returning arrival
Refunds are issued in the form of Store Credits as Loyalty Points or Petal Points, excluding the original shipping fee or return fee. This credit can be used for reordering in a different size or purchasing other items from our store. However, this credit is only available after we have received your returned item(s) and completed a quality control procedure at our Fulfillment Center.
Defective items and incorrect pieces are eligible for a full refund of the original payment and return shipping fee.
If your returned item(s) reach our Fulfillment Center within 30 days from the date of delivery (as indicated in your original orderâs tracking details), we will issue a refund excluding the original shipping fee, which was already incurred for initial delivery.
Any item(s) returned to our Fulfillment Center after this 45-day period will be rejected and not refunded. You will be responsible for the cost of resending the item(s) to you.
Most of our products are designed and made-to-order, and we strive to provide you with accurate service that adheres to our terms. Therefore, cancellation requests cannot be accommodated once your order has been confirmed. However, we will assist you in cancelling your order under the following circumstances:
*We only offer refunds by way of Store Credits / Loyalty Points in the above cases*
We will contact you as soon as the above issues arise, or do not hesitate to reach out to us at support@aodailamia.com if you would need assistance in regard to the above issues.
In case you need to make changes to your order, please contact us at support@aodailamia.com as soon as possible after the order is placed and we will try our best to assist you
*In case your order has been processed, your request for changes will not be applicable
After the return package reaches our Fulfillment facility in Vietnam, we will process a refund within a maximum of 5 business days and notify you via an automated email. This time frame could be longer under special conditions.
Once the refund is issued, it will take 1-3 business days to appear in your store credit account or original payment account. Although we understand the process may seem lengthy, we always do our utmost to protect your rights while adhering to our standard operating procedures. We strongly advise against filing a dispute regarding your return, as this will complicate the process during the refund waiting period.
*In case you do not see the amount in your account and if you have any concerns, please contact the customer service department.
| SIZE VĂY ĂO Nᝯ | ||||||
| STT | SIZE | CHIáťU CAO | CĂN NáşśNG | Sáť ÄO | ||
| 1 | Size S | 150 - 156 cm | 42 - 48 kg | Vòng 1: 82, Vòng 2: 66 , Vòng 3: 86 | ||
| 2 | Size M | 156 - 160 cm | 49 - 54 kg | Vòng 1: 86, Vòng 2: 70 , Vòng 3: 90 | ||
| 3 | Size L | 160 - 164 cm | 55 - 59 kg | Vòng 1: 90, Vòng 2: 74 , Vòng 3: 94 | ||
| 4 | Size XL | 160 - 164 cm | 60 - 65 kg | Vòng 1: 94, Vòng 2: 78 , Vòng 3: 98 | ||
