PRIVACY POLICY
Your privacy is a priority for us. Before you provide us with your personal data, please review the following information. Your continued use of our website or any purchase of our products in our stores signifies your acknowledgment, understanding, and agreement with both our Terms and Conditions and this Privacy Policy.
APPLICATION
This Privacy Policy applies to any personal data collected, and otherwise processed on our website. Such personal data will be processed in accordance with data protection legislation.
PERSONAL DATA
The types of personal data we collect from you include:
- Your name
- Mailing address(es)
- Telephone number(s)
- Email address(es)
- Date and month of birth
- Gender
- Nationality
- Marketing preferences
- Answers to security questions
- Payment information and transaction details
- Aggregated site statistics data
- Any other information you choose to provide to us, or that we collect about you through your interactions with our website.
We will indicate if the collection and provision of certain categories of personal data are mandatory. For such categories, we may not be able to provide access to certain features of our website or allow you to order products if you do not provide the required information.
Your personal data is collected when you:
- Register a user account or participate in our loyalty program
- Request services such as subscribing to newsletters or updates
- Fill out forms on our website
- Submit a CV, job application, comment, question, feedback, or contact us in any way
- Make purchases through our website
Your personal data will be used for the following purposes:
- Facilitating your access to our website or creating your user account
- Evaluating your website preferences and maintaining the website
- Sending updates via email, post, or telephone as appropriate
- Responding to your queries, comments, feedback, or providing assistance
- Enabling participation and providing information about our loyalty program
- Facilitating purchases of goods and services
- Identifying and resolving web server problems
- Improving website content
- Customizing website and email content to match your interests
- Using browsing history for demographic research
- Obtaining analytical data on web visitors and aggregated, anonymous website visitation statistics
We do not sell or trade your personal data to external parties. However, to provide the above services, we may share or transfer your personal data with the following entities:
- Companies or departments within AO DAI LAMIA LLC, responsible for various activities
- Companies involved in operating our website, processing payments, managing warehouses, packing orders, and delivering goods
- Companies involved in running our loyalty program (if applicable)
- Professional service providers such as marketing agencies, advertising partners, website hosts, and third-party platform providers assisting in business operations
- Companies approved by you, such as social media platforms if you choose to link your account
- Law enforcement, fraud prevention agencies, or as required by law, including compliance with anti-money laundering and counter-financing of terrorism regulations
In the event of a business sale or integration with another business, your details may be disclosed to our advisers, prospective purchasers’ advisers, and transferred to the new business owners.
TEXT MARKETING AND NOTIFICATIONS
By entering your phone number during checkout and initiating a purchase, or subscribing via our subscription form or keyword, you agree that we may send you text notifications (related to your order, including abandoned cart reminders) and text marketing offers. We will not send more than 5 text marketing messages per month. You understand that giving consent is not required to make any purchase.
If you no longer wish to receive text marketing messages and notifications, you can unsubscribe by replying “STOP” to any message you receive from us or by using the unsubscribe link provided in our messages. Please note that alternative methods of opting out, such as using different words or requests, will not be considered valid.
Standard message and data rates may apply for text messages. If you have any questions, you can text HELP to the number from which you received the messages or contact us for further assistance. If you want to opt-out, please follow the procedures outlined above.
WEBSITE COOKIES
Some of the information we collect does not personally identify you but helps us track your usage of our website to better understand how users interact with it and improve your experience. This information is gathered through the use of cookies, which are small data files transferred to your device. Cookies recognize and identify your device, allowing it to store information from our website for future use. We may also collect technical information from your web browser or mobile device, such as location data, device characteristics, performance data, and IP address, unless you have chosen to remain anonymous through your device or web browser settings.
Additionally, we may share non-personally identifiable information, like location data or advertising identifiers, with third parties to facilitate targeted advertising.
You have several options to control or limit how we and our partners use cookies and similar technologies, including for advertising purposes. While most browsers and devices accept cookies by default, you can typically adjust settings to clear or decline cookies. However, disabling cookies may affect some features of our website.
To prevent your data from being used by Google Analytics, you can install Googleâs opt-out browser add-on from https://tools.google.com/dlpage/gaoptout. For opting out of targeted ads on platforms like Facebook, Pinterest, or Google, adjust your settings within each platform.
On mobile devices, check your device settings to control ads based on your interactions with applications. For example, on iOS devices, enable the “Limit Ad Tracking” setting, and on Android devices, enable the “Opt-out of Ads Personalization” setting.
Our websites do not currently respond to Do Not Track signals as we do not track users across third-party websites for targeted advertising. However, we respect your choices regarding interest-based ads served by our partners, which is why we provide the options outlined above.
LINKS TO THIRD PARTY WEBSITES
The website may contain links to third-party websites and microsites for purposes such as order tracking, loyalty programs, and email marketing, whose privacy practices may differ from ours. If you submit personal data to any of these sites, your data is not governed by this Privacy Policy. We are not responsible for the security or privacy of any information collected on these third-party websites and microsites.
We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer control any personal data you provide to other entities after leaving our site. Access to such third-party websites is therefore entirely at your own risk.
OPTING-OUT / WITHDRAWAL OF CONTENT / RETENTION OF DATA
If you wish to unsubscribe from our newsletter or opt-out of our loyalty program, detailed instructions are provided at the bottom of all emails we send out. For unsubscribing from other mailing lists or withdrawing your consent to the use of your personal data, please contact our Customer Support Team at support@aodailamia.com.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, for business or legal requirements, or as required by applicable laws. Your personal data may also be retained in our databases to the extent permitted by law.
ACCESSING AND CORRECTING YOUR PERSONAL DATA
You can review and correct your personal data by logging into your user account and selecting “Update Profile” or a similar option, or by contacting our Customer Support Team at support@aodailamia.com. We will only disclose personal data to the individual who registered their data with our website, after verifying the identity of the registered party.
Please allow up to fourteen (14) working days for your request to be processed. For requests to access personal data, we reserve the right to charge a nominal fee in accordance with applicable local legislation.
Deleting your account with us does not automatically delete the personal data we hold about you. If you wish to request the deletion of all personal data along with your account, please contact us at support@aodailamia.com. Our ability to comply with your deletion request is subject to any legal or other obligations requiring us to maintain certain records of your personal data. Therefore, please note that deleting your personal data from our database may prevent us from providing you with the products or services you have requested.
SECURITY
We take reasonable precautions to securely protect your information, employing measures such as passwords, firewalls, and other industry-standard practices. When you choose a password to access our website, it is your responsibility to keep it confidential and not share it with anyone. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot be held liable for any loss you may experience due to unauthorized access or data loss on our website. Nonetheless, we are committed to enhancing and reviewing our information security measures continually to safeguard your information.
In the event of a security breach, we may, at our discretion, post a notice on our website or send an email to the address you have provided us.
TRANSFER
The personal data you provide to us may be transferred to and stored with a cloud service provider whose servers are located in various jurisdictions. Additionally, some entities to which your personal data may be disclosed or transferred as outlined in the “Personal Data” section above may be situated outside your home jurisdiction. These countries may not have privacy laws that are the same or substantially similar to those of your home jurisdiction. In such cases, we will ensure that recipients in these countries provide a standard of protection for your personal data that is at least equivalent to the protection afforded in your home jurisdiction.
AMENDMENTS
We reserve the right to modify this Privacy Policy at any time. The Effective Date below indicates the most recent substantial revision of this Privacy Policy. Any future changes to this Privacy Policy will be published on our website. We encourage you to check this page regularly for updates or changes to our Privacy Policy.